Tax Exemptions
Sales tax exemptions may apply to qualifying organizations such as nonprofits, government institutions, and resellers. If your organization qualifies, please follow the steps below to ensure that sales tax will not be applied to future orders.
REQUIRED STEPS
1. Create a store account
- A shop.softplay.com account is required before you can submit your first sales tax exemption request. If you do not have an account, please create one here: Customer Authentication
- Fill in the required information, and create your account.
- Once you are logged into your account, you can proceed with TaxWisp for submitting your tax exemption documentation.
2. Click below to access our Tax Exemption portal
- On the TaxWisp portal, you will be able to upload documents and check on request status.
If you've already been exempted, your tax exemption status will automatically show at checkout for all future purchases.
Tax Exemption FAQs
What documents do I need to submit for a tax exemption request?
You'll need to submit the required documentation as specified by the tax jurisdiction and type of organization. This might include tax exemption certificates or resale certificates. Please ensure the documents are valid and up to date.
Can I apply for a tax exemption if I’ve already made a purchase?
Tax exemptions cannot be automatically applied retroactively. Make sure to submit your exemption request and wait for approval before making your purchase.
How will I know if my tax exemption request has been approved?
Once your exemption request is reviewed, you’ll receive a confirmation email. If your request is approved, your account will be marked as tax-exempt, and you won’t be charged sales tax on future purchases while logged in.
How can I make changes to my exemption request after submitting it?
Once you’ve submitted your request, any changes would need to be made by contacting us directly. If you need to provide additional documents or update the information, we will guide you on the next steps.
What happens if my tax exemption request is rejected?
If your request is rejected, you’ll be notified via email with the reason for the rejection. Please contact us for instructions on how to reapply or correct any issues with your request.
Can I track the status of my tax exemption request?
Yes, you can check the status of your exemption request through your customer dashboard in the store’s website. You’ll be notified of the request status via email as well.
Can I extend or modify the expiration date of my exemption?
If your exemption is about to expire or you need to modify the expiration date, you’ll need to contact us for assistance. We will update your exemption status accordingly.
How will I know when my exemption is about to expire?
An email from TaxWisp will notify you ahead of time if your exemption is about to expire. You’ll receive a notification so that you can take the necessary steps to renew your exemption or contact us for an extension, ensuring there are no interruptions in your tax-exempt status.
How can I stay updated about my exemption requests and status?
Make sure your email address is correct on your account when you submit your exemption request. You’ll receive email notifications for every important update—such as approval, rejection, revocation, modifications, and upcoming expiration reminders. Keep an eye on your inbox to stay informed throughout the process.
Is my information secure?
The data uploaded is end-to-end encrypted, including exemption certificate documents, and is accessible only through the tax exemption portal.